Terms and Conditions

Terms And Conditions General conditions of sale of products on nouvostore.com
Date of last update 07-30-2024

Article 1: Object
These conditions govern sales by nouvostore for products marketed on the website www.nouvostore.com and the mobile application.

Article 2 – Price
The prices of our products are indicated in American and Canadian dollars, all taxes unless otherwise indicated and excluding processing and shipping costs. If ordering from a country other than the United States or Canada, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the jurisdiction of Nouvostore. They will be your responsibility and are your entire responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities. All orders, regardless of their origin, are payable in American or Canadian dollars. Nouvostore reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability. Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Article 3 – Orders
You can order:
• On the Internet: www.nouvostore.com or the mobile application The contractual information is presented in French and English and will be confirmed at the latest when your order is validated. Nouvostore reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Article 4 – Validation of your order
Any order appearing on the website www.nouvostore.com or on the mobile application requires adherence to these General Conditions. Any order confirmation implies your full and complete acceptance of these general conditions of sale, without exception or reservation. All the data provided and the recorded confirmation will constitute proof of the transaction. You declare that you have perfect knowledge of it. The order confirmation will constitute signature and acceptance of the operations carried out.

Article 5 – Payment
The fact of validating your order implies for you the obligation to pay the price indicated. Payment for your purchases is made by credit card or Paypal

Article 6 – Withdrawal
You have a withdrawal period of 10 days from receipt of your products to exercise your right of withdrawal without having to provide reasons or pay a penalty. Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to frustrate the right of withdrawal. Return costs are free In the event of exercising the right of withdrawal, we will reimburse the sums paid, within 5 days of notification of your request and via the same means of payment desired.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL The right of withdrawal does not apply to:
• The provision of services fully executed before the end of the withdrawal period and whose execution has begun after the express prior consent of the consumer and express waiver of his right of withdrawal.
• The supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period.
• The supply of goods made to the consumer’s specifications or clearly personalized.
• The supply of goods likely to deteriorate or expire quickly.
• The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
• The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
• The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations on the market beyond the control of the professional.
• The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.
• The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications.
• Transactions concluded at a public auction.
• The supply of digital content not provided on a material medium whose execution has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal.

Article 7- Availability Our products are offered as long as they are visible on the website and while stocks last. For non-stocked products, our offers are valid subject to availability from our suppliers. If a product is unavailable after placing your order, we will inform you by email. Your order will be automatically canceled. In addition, the website is not intended to sell its products in large quantities. Therefore we reserves the right to refuse orders for a certain number of identical items.

Article 8 – Delivery
The products are delivered to the delivery address indicated during the order process, within the time indicated on the order validation page. In the event of a shipping delay, an email or WhatsApp message will be sent to you to inform you of a possible consequence on the delivery time indicated to you. In the event of deliveries by a carrier, we cannot be held responsible for late delivery due exclusively to unavailability of the customer.

Article 9 – Guarantees
All products benefit from the legal guarantee of conformity and the guarantee against hidden defects. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded.
The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, etc.). Shipping costs will be reimbursed to you on the basis of the price invoiced and return costs will be reimbursed upon presentation of supporting documents. The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 – Liability
Nouvostore cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order. Furthermore, Nouvostore cannot be held responsible for damage resulting from improper use of the purchased product. Finally, Nouvostore cannot be held responsible for any inconveniences or damages inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.

Article 11 – Applicable law in the event of disputes
The language of this contract is French and English. In the event of a dispute that cannot be resolved, the courts will have sole jurisdiction.

Article 12 – Intellectual property
All elements of the site www.nouvostore.com are and remain the intellectual and exclusive property of Nouvostore. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site, whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of Nouvostore.

Article 13 – Personal data
Nouvostore reserves the right to collect nominative information and personal data concerning you. They are necessary to manage your order, as well as to improve the services and information we send to you. They may also be transmitted to companies that contribute to these relationships, such as those responsible for carrying out services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

Article 14 – Archiving Evidence
Nouvostore will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy.